POLICY AND TERMS
Privacy Policy
Your privacy is important to us. To help protect your privacy we provide this notice explaining our online information policies. This notice applies to all information collected or submitted to Renewal Skin Spa’s website. The types of personal information collected are: Name, Address, Email Address and Phone Number.
We use the information you provide only to submit your request or entry to Renewal Skin Spa and to contact you based on your request. We do not share this information with outside parties except as otherwise described in this Privacy Policy.
Using email addresses provided at registration or otherwise, Renewal Skin Spa may periodically send out email newsletters and promotional email to our users about services and products offered by Renewal Skin Spa, its affiliates and those entities advertising on the Site. Users can indicate that they do not wish to receive email from Renewal Skin Spa, its affiliates or those entities advertising on our website by emailing info@renewalskinspa.com with the option of opting out. Third parties will not contact our users through the use of our email newsletter lists except through advertisements within the newsletters themselves.
We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
The personal information Renewal Skin Spa collects on this website is an asset of Renewal Skin Spa and in the event that Renewal Skin Spa or its assets are acquired or become the subject of a merger, such information may be transferred.
Cancellation Policy
We value your time, as well as the time of our providers. To offer our patients the soonest available appointment times with the goal of being on time, we require a card on file and reserve the right to charge a $100 cancellation fee if the appointment is not canceled within 24 hours before the appointment. This will allow us to manage your time and our schedule more efficiently.
Late Arrivals Policy
To ensure we can offer the best possible service, we have established the following policy regarding late arrivals.
- Less than 10 minutes late: We will do our best to accommodate you without affecting the quality of your treatment. However, please note that your session may be slightly shortened to keep subsequent appointments on schedule.
- More than 10-15 minutes late: We may need to modify your treatment to fit the remaining time. While we still strive to provide the best care possible, the scope of your service may be reduced, or we may offer an alternative treatment if the original plan cannot be completed in a short time.
- More than 15 minutes late: We may need to reschedule your appointment to another available time or date. We will try to accommodate you as soon as possible, but this may require booking a new appointment based on our availability.
Deposit Policy
Due to their length, some of our treatments require a deposit. Deposits are non-refundable if a cancellation notice is not given within 24 hours before the appointment.
Package Refund Policy
Unused packages are refundable in full. For partially used packages, refunds are adjusted to deduct the cost of completed services at individual rates.
Service Refund Policy
A refund will only be considered if the patient is deemed to have had an adverse medical reaction to the services provided.
Product Return Policy
We want you to be completely satisfied with your skincare purchases. We offer the following product return policy:
- Unopened products: We accept returns of unopened skincare products for medspa credit within 30 days of purchase.
- Opened/Used products: Returns of opened or used products will only be accepted if there is an adverse reaction or substantiated clinical reason. These returns must be reviewed and approved by a provider to qualify for medspa credit and must be submitted within 60 days of purchase.
Terms of Use
Overview
The following rules and regulations apply to all visitors to or users of the Renewal’s website, the home page of which is at www.renewalskinspa.com. By using this website, you agree to be bound by these rules and regulations, as they may be modified by Renewal Skin Spa at any time and posted on this website. In the event of a violation of these rules and regulations, Renewal Skin Spa reserves the right to seek all remedies available by law and in equity.
Limited License
Renewal’s website and all of its materials, including, but not limited to, its HTML code, text, artwork, photographs, images, video, and audio (collectively, “Materials” ) are protected by copyright laws and other U.S. and international laws and treaties. All Materials are provided by Renewal as a service to its current and prospective customers and may be used only for personal informational and only if you also retain all copyright and other proprietary notices contained on the Materials. No right, title or interest in our Materials is conveyed to you This is a limited license, not a transfer of title to our Materials, and such license is subject to the following restrictions: (a) you may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit this site or any of its Materials without our prior written permission; (b) you may not access or use the Renewal Skin Spa website for any competitive or commercial purpose; and (c) you will not permit any copying of our Materials. Any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of these Materials is prohibited. Renewal may revoke this limited license at any time for any or no reason. All rights not expressly granted are reserved by Renewal Skin Spa.
Trademarks
Renewal Skin Spa and its affiliated companies retain all rights regarding their trademarks, trade names, brand names. These marks, names or trade dress, and all associated logos or images, are registered and/or common law trademarks of Renewal Skin Spa, and are protected by U.S. and international laws and treaties. No license to the use of such marks, names or trade dress is granted to you under these terms and conditions or by your use of the Renewal Skin Spa website. Your misuse of the trademarks displayed on the Renewal Skin Spa website is strictly prohibited. You are also advised that Renewal will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of civil remedies and criminal prosecution.
Linking
Periodically, links may be established from this website to one or more external web sites or resources operated by third parties (the “Third Party Sites”). These links are provided for your convenience only. None of such links should be deemed to imply that Renewal endorses the Third Party Sites or any content therein.
Renewal does not control and is not responsible or liable for any Third Party Sites or any content, advertising, products, or other materials on or available from such Third Party Sites. Access to any Third Party Sites is at your own risk and Renewal will have no liability arising out of or related to such web sites and/or their content or for any damages or loss caused or alleged to be caused by or in connection with any purchase, use of or reliance on any such content, goods, or services available on or through any such Third Party Site.
Special Notice
Renewal Skin Spa has a zero tolerance policy regarding the use of our trademarks or names in metatags and/or hidden text. The use of our trademarks or names in metatag keywords is trademark infringement, and the use of trademarks or names in page text, metatags, and/or hidden text for purposes of gaining higher rankings from search engines is unfair competition. Linking to any Renewal Skin Spa web page is prohibited absent express written permission from Renewal. Framing, inline linking or other association of the Renewal Skin Spa website or its Materials with links, advertisements and/or other information not originating from the Renewal Skin Spa website is expressly prohibited.
Disclaimer of warranty
Access to Renewalskinspa.com is provided to our customers and prospective customers “AS IS” and “AS AVAILABLE” and without warranty of any kind, whether express or implied. Some jurisdictions do not allow the disclaimer of implied warranties. In such jurisdictions, the foregoing disclaimer may not apply to you. Renewal reserves the right to block or deny access to the Web Site to anyone at any time for any reason.
Jurisdiction:
Renewal Skin Spa controls this website from its office in the State of Michigan. Renewal Skin Spa does not imply that the materials published on this Web Site are appropriate for use outside of the United States. If you access this Web Site from outside of the United States, you do so on your own initiative and you are responsible for compliance with local laws. The terms of this Web Site shall be governed by the laws of the state of Michigan, without giving effect to its conflict of laws provisions.
Your Communications:
Renewal Skin Spa shall be free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Web Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing using such information. Any personally identifiable information you provide to Renewal Skin Spa through the website shall be subject to the website’s Privacy Policy.
Limitation of Liability
IN NO EVENT WILL RENEWAL SKIN SPA BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES FOR USE OF THIS SITE OR ANY OTHER HYPERLINKED WEB SITES INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT, BUSINESS INTERRUPTIONS, LOSS OF DATA OR DAMAGES RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION PRESENT, EVEN IF RENEWAL SKIN SPA IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES. In some jurisdictions, limitations of liability are not permitted. In such jurisdictions, the foregoing limitations on liability may not apply to you.
Other:
Renewal may terminate, change, suspend or discontinue any aspect of this Web Site, at any time and without notice. We also reserves the right, at its sole discretion, to change, modify, add or remove any portion of these terms in whole or in part, at any time and without notice.
If you have any questions regarding these Terms and Conditions, please contact us or email us at info@renewalskinspa.com
Renewal Skin Spa is a division of The Skin Center.
